• IT Application Support Supervisor is responsible to assist users in utilizing the Legacy application to ensure a seamless and efficient business process by securing data integrity, troubleshooting, testing, reporting, and providing support to the deployment and maintenance of legacy system. IT Application Support Supervisor serves to contribute to the overall stability and reliability of the Company’s operations by providing expert support on legacy application system.

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JOB REQUIREMENTS

1. Follow up support tickets from IT Service Desk & Administration within agreed Service Level Agreements.
2. Troubleshoots application software, database issues and web application system on a timely basis.
3. Perform SIT (System Integrity Testing) and review for new and modified application include changing to web application system at store & CSO then creates UAT for user.
4. Working with the IT Functional in identifying problem determination, work around resolution and proposing application system changes.
5. Translate functional requirements and specifications into documented test plans, test scripts, cases and steps.
6. Deployment of service releases, patches, requests and customizations.
7. Implement & monitor Store/DC Application for new and modified application.
8. Perform and support Month End (ME) & Year End data closing per target set for financial report in Accounting.
9. Do consolidation process for ME data and crosscheck for any issues on ME data (eg. Unbalance).
10. Execute request form from user to generation of relevant data files, databases, reports, prints etc in daily operations.
11. Deploy master data for new store and remodeling store project.
12. Create business documents and reports or modify existing reports.